matt grant

a better definition

We think we know what we mean. We think we know what we want. We think we know what other people mean. We think we know what they want.

But we can be mistaken.

Sometimes we can get it wrong. Sometimes we can get close but not quite there. Sometimes we’re just completely wrong.

So we have to get more information.

What do we really mean? What do they really mean?

Find a better definition.

Then keep on refining it.